Problems viewing cards

Good afternoon, I am having trouble viewing the cards uploaded by users. This happens with some of them, but not all. The problem occurs when they upload a new card and continue to charge with the old one, and I have to change it myself because I cannot identify it.

Example subscription:

sub_5749c3fa95824d86b8248fd2bbdbc8f0

Silvina Rosana Martinez-silumr2402@gmail.com