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Problem with rejected payment logs

Feature request

Hello, team. I would like to ask if it is possible to obtain more specific reasons for rejection in the transaction log. Currently, the information is too generic and prevents us from providing real support to the customer.

For example, we have a case of an annual subscription where the customer already tried with a Cordobesa and Naranja card, both attempts failed without a clear cause. We need greater visibility to know if the problem is with our configuration, the processor, or a block from the issuer, and thus avoid losing the sale. Is there a detailed error code we can consult?

Posted by Lucas Nasich ·
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  • Lucas Nasich

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    Feb 6

    Update: El cliente finalmente logró suscribirse usando tarjeta de crédito Mercado Pago, tras 4 intentos fallidos. Sin embargo, seguimos sin saber por qué fallaron los primeros intentos. Quedo a la espera de saber si pueden habilitarnos motivos de rechazo más granulares para evitar este "prueba y error" con los clientes.